Thursday, November 5, 2009

Customer Service Course Scheduled for December 10

Your HBA of Greenville will be offering a Customer Service course via webcast on Thursday, December 10 at the HBA office.

Make your business grow by keeping your clients happy during and after the sale. This course teaches you how to manage every phase of customer interaction from the initial contact through construction, the warranty period and beyond. Keep your customers satisfied with planning, execution and follow-up of your projects and they'll be spreading good news about you and your company for a long time to come. As a graduate of this course, you'll be able to:

Understand customer expectations and behaviors
Set appropriate service criteria
Establish quality standards and communicate them
Administer the customer service process
Know your obligations for warranty service and fulfill them
Enhance your repeat and referral sales

The course will be taught via webcast by Beverly Koehn, CGA, CGB, GMB, CAPS, CSP, MIRM.

It counts toward designation credit for CGA, CGB, CGR, MSCP, and SCCMB. Continuing education credit for: CAPS, CGA, CGB, CGR, GMB, MIRM, CMP, CSP, MSCP and SCCMB.

This course is $155 for members of the HBA of Greenville or other NAHB-affiliated associations. Non-members are $245. Fee includes course materials, lunch and light snacks during the day. You also will have access to open Wi-Fi at the office so you can work while you learn.

Download the course brochure at, or register online at

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