Duke Energy Security Deposit Procedure Released

Beginning in February 2013, Duke Energy will review internal credit history for all builders, property managers, landlords and realtors when they request new electric service.  If a customer has not established a satisfactory credit history – or has no credit history – a security deposit will be required before new service can be established. In addition, builders, property managers, landlords and realtors must settle any unpaid obligations prior to establishing new electric service accounts. Our credit evaluation is based on regulatory guidelines.

Security will not be required when satisfactory credit history has been established.
An account has a satisfactory credit history if electric service has been active for more than 12 consecutive billing months, and during the past 12 months:

• Service has never been disconnected for nonpayment of the bill.
• There have been no more than two past due bills.

Security will be required if credit history is unsatisfactory. An account has an unsatisfactory credit history if the customer has unpaid bills, or if, during the past 12 months:

• There have been more than two past due bills.
• Service was disconnected for nonpayment of the bill.

Security deposit amounts

• Residential permanent service for builders, property managers, landlords and realtors : $50
• Non-residential permanent service for builders, property managers, landlords and realtors:

• If contract demand is less than or equal to 15 kilowatts (kW): $100
• If contract demand is between 16 kW and 30 kW: $200
• If contract demand is greater than or equal to 31 kW: The security amount will be determined based on kilowatt load and assessment of the customer’s credit.

Learn more at duke-energy.com/deposits.